上一条:Lu Meng, Jiuqi Chen, Yijie Wang. Be Immune: Effect of Customer Inoculation on AI Service Failure.International Journal of Contemporary Hospitality Management(SSCI, JCR-Q1, ABS 3), forthcoming.
下一条:孟陆,刘凤军,段珅,陈欣, 李同茂. 共享员工事件强度对公民行为的影响——基于企业社会责任感知的视角.南开管理评论. 2023, (04),212-224.