张琦，西南交通大学经济管理学院讲师，硕士生导师，复旦大学博士，主要研究方向包括：信息系统商业价值、人机协作和数字营销。主持国家社科基金、中央高校基本科研业务费项目等课题。研究工作已发表在《Journal of Marketing》《Government Information Quarterly》《Information and Management》《管理科学学报》《工程管理科技前沿》等国内外优质期刊，多篇论文被ICIS、HICSS、Conf-IRM、CIST及CSWIM等信息系统领域国际会议论文集收录。同时担任《Computers in Human Behavior》《Information & Management》《Tourism Management》《 IEEE Transactions on Engineering Management》《管理评论》《工程管理科技前沿》等学术期刊的审稿人。

一、论文发表

期刊论文

[1] Haifeng Xu, Yi Ding, Yu Ding, Qi Zhang*, Cheng Zhang (2025). Whispers in Your Mind: The Role of Voice Features in Customer Acquisition and Retention. Journal of Marketing.:00222429251328293 (UTD-24, FT-50, ABS 4*: IF: 15)

[2] 张诚, 张琦, 王富荣, 陈宇新*, & 陆雄文 (2020). 服务的空间扩散: 基于上海迪士尼的实证. 管理科学学报, 23(2): 3-16. （CSSCI，IF: 3.534）

[3] Qi Zhang, Chee Wei Phang, & Cheng Zhang (2022). Does the Internet Help Government Reduce the Spread of the Pandemic? Multi-country Evidence from Online Human Behaviour. Government Information Quarterly, 39(4), 101749.  (中科院1区，ABS 3，IF: 8.49)

[4] Qi Zhang, Chee Wei Phang, & Cheng Zhang* (2022). From the Side of Both Relationship Initiator and Responder: the Importance of Look and Geographical Distance in Online Dating. Information & Management 59(2).1-14 （中科院2区，ABS 3，IF：10.328）

[5] 张琦，张悦悦，段蒙汉，& 张诚 (2023). 政府数据与企业技术创新——基于政府采购合同的实证研究.工程管理科技前沿 （CSSCI，IF: 3.49）

[6] Menghan Duan,Qi Zhang*, Yueyue Zhang, Cheng Zhang (2025). When Emotions Don't Match: Effects of Multimodal Emotional Misalignment in Virtual Streamers on Viewer Engagement. Information & Management, 104222.

会议论文

[7] Qi Zhang, Chee Wei Phang, & Cheng Zhang (2018). Beauty Sells: Identifying Physical Attractiveness Effect in an Online Dating Platform. International Conference on Information Resources Management (CONF-IRM), Ningbo, China.

[8] Ling Xue, Cheng Zhang, Xia Zhao, & Qi Zhang (2019). Discovering Challenges of AI-based Chatbot Deployment in A Hybrid Customer Support Setting: An Examination of Customer Experience and Human Representative Experience. Conference on Information Systems and Technology (CIST), Seattle, the United States (Best Paper Nominee).

[[9] Jingjing Li, Qi Zhang, Cheng Zhang, & Natasha Foutz (2021). Your Voice Matters! Impact of Speech Characteristics on Marketing Communication Effectiveness. Conference on Information Systems and Technology (CIST), California, the United States (Best Paper Nominee).

[10] Menghan Duan, Qi Zhang, Yueyue Zhang, & Cheng Zhang (2023). Emotional Synchrony and Viewers’ Consumption: Evidence from Live Streaming of Virtual Idols. International Conference on Information Systems, Hyderabad, India

[11] Menghan Duan, Yueyue Zhang, Qi Zhang, & Cheng Zhang (2024). Does Synchronicity of Emotion Between Steamers and Viewers Influence Consumption? Evidence from Live Streaming of Virtual Idols.  Proceedings of the 57th Hawaii International Conference on System Sciences, Hawaii, the United States.

[12] Qi Zhang, Yueyue Zhang, & Cheng Zhang (2025).Designing Explainable Artificial Intelligence for Service Workers. The 2025 INFOMRS International Meeting, Singapore.

著作出版

[13] 张诚, 张琦.《商业数据科学：数据价值与机器学习实战》[M]. 2019. 机械工业出版社

二、科研项目

[1] 国家社会科学基金西部项目，2023-2026，主持，在研

[2] 西南交通大学学位与研究生教育教学改革项目（重点项目），2025-2027，主持，在研

[3] 国家自然科学基金面上项目，2019-2022，主研，结项

[4] 成都市社科基地项目，2022-2023，主持，结项

• 信息系统商业价值、人机协作和数字营销